Customer Support Specialist

Teva Pharmaceuticals is a global healthcare leader committed to improving the lives of patients worldwide. Specializing in both generic and specialty medications, the company offers a broad portfolio of high-quality, affordable medicines, helping millions of patients globally. Teva is dedicated to providing essential treatments and making a meaningful impact in healthcare.

Why Join Teva?

• Global Impact: Contribute to improving global healthcare access and outcomes.
• Work-Life Balance: Enjoy the flexibility of a fully remote position with flexible working hours.
• Career Growth: Benefit from training, mentoring, and opportunities for career advancement.
• Purpose-Driven Work: Join a mission-focused team dedicated to making healthcare more accessible and affordable worldwide.

Role Overview: As a Remote Customer Support Specialist at Teva Pharmaceuticals, you will be the first point of contact for patients, healthcare providers, and customers, ensuring they receive timely and effective support. You will handle inquiries, resolve issues, and maintain accurate documentation, all from the comfort of your own home.

Key Responsibilities:

• Customer Support: Assist customers via phone, email, or chat, resolving inquiries and providing accurate information.
• Product Knowledge: Gain expertise in Teva’s product portfolio to offer informed support.
• Problem-Solving: Address issues related to medication access, orders, billing, and more.
• Documentation: Log all customer interactions and track resolutions in the CRM system.
• Collaboration: Work with internal teams to resolve complex customer issues.
• Continuous Improvement: Suggest process improvements for a better customer experience.

Qualifications:

• Work Ethic & Team Collaboration: Self-motivated, proactive, and able to balance individual and team tasks.
• Customer Support Experience: Previous experience, ideally in a remote environment, with proficiency in phone, email, or chat support.
• Excellent Communication Skills: Clear, professional, and empathetic communication tailored to customer needs.
• Support Tools & MS Office: Familiarity with CRM systems (e.g., Salesforce), ticketing software (e.g., Freshdesk), and Microsoft Office.
• Attention to Detail: Accuracy in recording customer information and resolving issues.
• Problem-Solving Skills: Able to troubleshoot and resolve customer concerns, escalating when necessary.
• Organization & Time Management: Effective at prioritizing tasks and managing multiple inquiries.

Why You’ll Love Working at Teva:

• Fully Remote: Work from home with flexible hours, offering a great work-life balance.
• Extensive Training: A 5-day training program to enhance your skills and knowledge.
• Competitive Salary & Benefits: Health insurance, 401(k) Plans, paid time off, and professional development opportunities.
• Inclusive Culture: Join a diverse, supportive team that values your contributions.
• Meaningful Work: Play a role in Teva’s mission to make healthcare accessible and affordable globally.

How to Apply: If you’re ready for a rewarding role that offers growth, flexibility, and the chance to contribute to a greater mission, apply today with your resume and a brief cover letter explaining why you're the perfect fit for the position.

Teva Pharmaceuticals is an equal-opportunity employer committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We look forward to hearing from you!